Hair Hero
Welcome to "Hair Hero," the ultimate podcast for hairstylists seeking inspiration, knowledge, and growth.
Join your host, Ryan Weeden, founder of the 8-figure brand Masters of Balayage, as he shares his journey from being flat broke to becoming massively successful, all through the power of hair.
Each week, Ryan engages in intimate conversations with industry leaders, icons, and trendsetters, uncovering their secrets to success and sharing actionable insights.
Tune in to elevate your craft, fuel your passion, and become the hero of your own hair journey. New episodes drop every week—don't miss out!
Hair Hero
From He-Man to Haircuts: Life’s Full Circle (w/ Kelly Cardenas)
Remember the thrill of tearing open a new He-Man figure or the joy of transforming your latest Transformer toy? This episode takes you on a nostalgic ride back to childhood, recalling those magical moments at Toys "R" Us and the gut-wrenching disappointment of off-brand alternatives like Zybots. We'll share personal stories from our own childhood and explore the full circle moment of striving to give our children what we didn't have. We also ponder the phenomena of young YouTube stars like A for Adley and how their early careers might influence their appreciation for life's simpler joys.
Balancing personal ambition and relationship dynamics is no small feat, especially in today's fast-paced world. We'll talk about the significant role of partners and employers in supporting successful women, drawing from our own family dynamics to illustrate how upbringing shapes one's outlook on life. From fostering a positive attitude to the impact of spiritual beliefs and family support, we dive into how these factors contribute to resilience and a mindset geared towards joy and possibility, even in tough times.
In the professional beauty industry, there's more than meets the eye. We'll discuss the importance of giving clients their time back through efficient, high-quality service and the power of TTE—timing, technique, and entertainment. You'll learn the value of asking detailed questions, setting aside ego, and truly listening to clients to ensure their satisfaction. We wrap up by celebrating the meaningful relationships built in the hairstyling profession, emphasizing that success is deeply personal and goes beyond material wealth. Ready to elevate your hairstyling career? Tune in for invaluable tips and heartfelt stories.
Get Masters Academy's NEW LIFETIME Membership and SAVE $100!
Go to www.mobmastersacademy.com and use code MYLIFE at checkout.
Be Bold, be Brave, be You.
Thanks for you listening.
-Ryan
Follow us on Instagram:
Masters of Balayage - www.instagram.com/mastersofbalayage
Ryan Weeden - www.instagram.com/ryan.weeden
For Live Classes:
www.mastersofbalayage.com
For Professional Products:
www.mobprofessional.com
For Online Classes and Certification Programs:
www.mobmastersacademy.com
Welcome to the Master's Academy.
Speaker 2:Welcome.
Speaker 1:Masterclass.
Speaker 2:Master's of the Universe, I have the power. He-man, she-ra, she-ra.
Speaker 1:I remember when I was a kid and every Christmas you know when I was young where I really wanted to know what was in the gifts, I would go and I would tear little corners because I was hoping to get that next he-man figure or transformer and it was. It was where toys r us was huge back then, and it was before they went out of business. Of course they were doing a lot better and low-key shame.
Speaker 1:Yeah, right, right right and it was to the point where a new figure was coming out, just like a new record would be dropping, like Pearl Jam. You had to go wait all night to get the Pearl Jam record, like the new He-Man figure was coming out.
Speaker 2:My mom would bless her heart, would go wait in line around the block for hours and hours just to get this He-Man and hopefully it was going to still be there by the time they got there, and sometimes you'd be like it wasn't there, so I got you this one instead. Of course, I'd just be like why didn't you get there earlier? That just means you were rich, because we always got the off-brand one. It was like he-man's cousin, you know what I mean, like we got, we didn't get transformers.
Speaker 2:We got, uh, there was transformers. Then the off-brand was go bots yeah, go bots. I liked go, but yeah but see, we didn't even get GoBots, we got Zybots and Zybots didn't even transform. You just flip it over. So it was like a bus and then a boat, a bus and a boat and, like GoBots, had like four moving parts.
Speaker 1:Yeah.
Speaker 2:Transformers had like 16. Zybots, flip it over Zybots. Thanks, mom and dad.
Speaker 1:Thanks, mom and dad. I remember that Same thing. Everybody had the GT Pro Performer, everybody wanted it. The kid across the street, my friend Rodney, always jealous of him because he always got what he wanted. He was like super spoiled and I really wanted to be that spoiled kid because he got all the cool new toys. And I told my parents I just had this picture. I saw it on one of those 80s nostalgia memes recently where they showed the exact GT Pro Performer with the pegs and everything.
Speaker 1:And I was just like I had that feeling again, like I still want it, you know, because I asked for it for Christmas. And then I remember seeing, before Christmas, my parents knew how much I wanted this bike and I remember seeing this little clipping, this ad clipping, that they got and it was a picture of a similar bike but it was off-brandbrand and I knew that I was going to be opening that on christmas morning and I was so disappointed because I just knew that the rodney across the street would get the exact bike that he wanted. And you know, cool, I like them, he's a nice guy, you know, and his parents just, I don't know if they had more money maybe or what, but whatever they, just I got the off brand. I was just as a kid.
Speaker 2:It's like I want to be the spoiled kid sometimes you know well then, as a parent now you know we we realize how much that means to us to see our kids excited, but I didn't realize how much trauma I added to my parents by being a little jerk, by getting the zybot.
Speaker 1:You know what I mean? Yeah, right, well, the same thing. And now, as a parent, bringing this full circle right is the same scenario. I'm like I'm going to give my kids everything that I wish I had right, and then you realize how big a mistake that is. And then, they just expect everything and they're throwing their iPads on the ground. You're like that thing was like $500.
Speaker 2:That's why you get him that Kindle Fire, that bootleg version. I know Amazon probably not going to sponsor this, this one. You can actually learn from the Leapfrog. You want the.
Speaker 1:Leapfrog. No, I want to watch A for Adley on YouTube.
Speaker 2:She's going to be on the podcast next week.
Speaker 1:A for Adley.
Speaker 2:Oh, there's another Adley, it's a woman A for Adley is like eight.
Speaker 1:Oh, okay, seven. Well, she ain't being on the podcast.
Speaker 2:I must have a van with no windows if that's the case, but there is an Adley woman that does silly videos. I can't believe this. She gets over a billion views a month through all her stuff and she just makes silly videos with her husband. But I'm glad to know that it's not the Adley that your kid is watching.
Speaker 1:Well, that's good, this Adley. She's super young, just films all day long, every single day, and I think she makes $72,000 a day. Wow, a day from YouTube, that's gangster. That's gangster.
Speaker 2:That's some Joe Jackson what is that going to do to you?
Speaker 1:That's some Joe Jackson, but what is? That going to do to you moving into later in life? What are you going to appreciate? And I know that you're somebody that really wants to instill in your kids strong morals and lessons so that they can become awesome people nice people kind people.
Speaker 1:What is that? Obviously it's a great business and they're doing a great job. You don't want to stop that, but how do you appreciate that when she gets older, when, when she gets bored of it, when she has everything she probably already has everything she could ever want. You know and like, where does, where do you go from there? What do you teach your kid? And? And the dad is the one who's also there doing the videos too, so it's like it's.
Speaker 2:I don't know what that life would be like. What are you going to do? The question for me, and this is number one, I'd like to test it out for a year.
Speaker 1:Yeah, part two, and just see how it feels.
Speaker 2:So if they want to get a hold of me and they just want to send the money over my way, I can do that. But the other part, I think, is the husbands of that little girl and then the employers, if she ever works somewhere, because a lot of times a person goes in Now maybe she just continues to own her own company or whatever it is, but the husband that goes into that relationship can you imagine, can you imagine being a husband?
Speaker 1:He's going to have to be almost more impressive than her's gonna have to be like you know what I?
Speaker 2:mean just hang out just mail it in, play playstation right and just be like look, britney, go ahead and do whatever you want.
Speaker 1:You know, just give me the ferrari with the federline racing wheels and there you go, I'll knock you up when you want.
Speaker 1:One thing about you that I've always admired is you talk about it in your master class, with your vibe master class, about how you approach everything, whether it's good, whether it's bad, it's like joy. You're not chasing happiness, because with happiness comes sadness and you're going to be excited about the good moments but depressed about the bad moments. So, if you go into everything with joy, or, as you mentioned, that you learn from your brother how you either win or you learn from it and it experiences and wherever you got that from, but it's very true One thing that always grabs onto me with you is your unyielding belief in yourself and that you are serving God, or I think you call him, god, right God, you have this religious aspect to you, the spiritual grounding in you, and I haven't always been the most uh, I would say religious person.
Speaker 1:I've been spiritual. But I would love to have the belief that you have, this relentless belief that, like, everything is going to work out in its own way and I, and I feel like you believe that and that, that, that, like, how does somebody adopt a belief that maybe they weren't instilled inside them as a kid as they go through life? How do you, how do you find that belief and how do you then pass it on?
Speaker 2:well, I think I I had to look back and see where it actually came from. So for me, um do this too say, as far as attitude, wise right.
Speaker 2:My pops was always big on it, like your attitude determines your altitude, and I was like whatever, that's just what you say, pops would have things, boy, your attitude determined your altitude and then but I realized later on that my parents fought a lot and my brother, my big brother, would toss me into my room and tell me to play with my toys while he would go out and sometimes step in between my parents, and sometimes he would take an ass beating because he would step in between my mom and my dad fighting. So I never saw that, I just saw playing with my toys. So my perspective, or my perception, the way I received our family, was oh, everything's cool. Sometimes people get loud, but when they get loud I go play with my toys because my brother was protecting me.
Speaker 2:My brother's perception was we have this kind of almost facade, as he thought, the family, and then the real stuff was the fighting. But it was what I realized, that it was his perspective, it was his vantage point. So we're looking at the exact same thing, but we're looking at from different angles. So I was looking at it through playing with my toys. He was looking at it as taking the ass beating and you know, I think it was the lack, though, too, as far as the disposition right and thinking that everything's possible.
Speaker 2:I think that has a lot to do with you know, my surrounding, the people that protected me, my friends, my family, all those things. But it helped me to realize that you know, um, the um. I didn't really have another choice. So it was like I could either absolutely hate my life because I didn't have what other kids had, we didn't have enough money, we were constantly moving, we were doing all these things or I can start to like believe in something larger. And it came in fourth grade and I was freaked out on it and my dad was like my dad was, we call him pops, and pops was hot or cold. So he found jesus and we were like he, we didn't know he was lost and uh, but he found him and he went all in. We never went to church before and then we started going to church on sunday morning, sunday night, wednesday.
Speaker 1:He renamed the dog elijah because he said it had a bad spirit because it was named bandit.
Speaker 2:We were like, dad, you're crazy. And then, um, but my mom was just constantly praying and so I remember them saying to me like, oh, you need to give your heart to the Lord. And I was like you're crazy, I ain't giving nothing to nobody and my heart is pretty important, I ain't giving nothing. And and I remember I was in the shower and I was like you know, maybe I should do it. And then I did, but then I don't know if your kids play hide and seek. But your kids ever play hide and seek, where they just hide their head and their whole body is out, but they can't see you, so they think you can't see them.
Speaker 1:It's pretty much where we're at right now. Yeah.
Speaker 2:So this is the way I was with God. I was like I'll just act like I. I didn't hear the things I don't want to hear and you won't be able to see all that stuff. And then he just started working on me little bit by little bit, and what I found and we were talking about this before we started recording what I found is every book that was business or personal development or anything like that I found tracked back to 3,000-year-old wisdom.
Speaker 2:And in my head I'm always the lowest common denominator person. So, as opposed to studying all the different variants, like when they train a counterfeit expert, they don't train them on any of the counterfeits. Do you know that? So they train them on only the real thing and you can spot a fake from a mile away. So my head as a simpleton, because I'm not that bright I thought I could either study all these variants or I can study this one foundational truth. And then I just started against the religion word, because what I think of religion is religion is man's way of trying to get to God, as opposed to having a relationship, that is, you have to be present and it has to go back and forth. So you ask questions, you get answers and then you act on those answers and then you go back and forth and it's you have to be present in it. And I found that when I was starting to be present with God, then I started to hear what was right at that time, not overarching right, but what was right at that time.
Speaker 1:That's amazing. Does that help?
Speaker 2:Yeah, yeah it does yeah, yeah, yeah.
Speaker 1:It's wild. Everybody has their own journey. I think spiritually and I think personally, I'm kind of at a crossroads, but as we learn more about ourselves, one thing I've learned with success and success is one of those words that's tossed around. I mean, really, what is success? It's not money, it's not one thing and it's different for every single person. It's whatever really that one person, different for every single person, it's whatever really that one person holds near and dear to their heart is what really is truly successful. It's not what Instagram tells you, it's not the cars, it's not the homes.
Speaker 1:I mean, all that stuff is nice, but money is just a tool, and I think the problem with a lot of the world is we're always chasing the money. We're always trying to get the raise is. We're always chasing the money. We're always trying to get the raise. We're always talking about charging more and charge your worth, and I'm like you can't charge your worth. You're irreplaceable as a human, but it's about perceived value and raising your perceived value, and we all really want to be appreciated and validated. And we were talking earlier about uh Masters Academy. What we do here is we give the hair industry and hairstylists the tools, what I call the three core skill sets where you need to have you need to go at what you do. You need to have that craft, you need to have the mindset to succeed to whatever your goals are, and uh, and then you need to have the marketing capability to actually get you in front of the right people so that the right people come and get in front of you.
Speaker 2:Absolutely.
Speaker 1:You need all those elements in place and I think we just get stuck on the craft part of it. Everybody's like just train harder, just go to more classes, take more classes. But again it's like you're just focusing on one piece of the puzzle and if you put it all together, then you have something you can actually work with. Then you can charge what you want to charge, be validated in the right way. But you were saying that, for what hairstylist wants a hairstylist wants is different than what a salon owner wants. But they're very distinct in what they want and I would love for you to talk about that. As far as like, what do you think a hairstylist really wants? It's probably not much different than what a lot of people in the world really want.
Speaker 2:Well, I think that we are. And to say we are because being in the professional beauty industry for 30 years and occupying every single position in the professional beauty industry, from working the front desk to being a shampoo tech which most people don't even know about, that was in the South To being an assistant, to being a stylist, to being a head stylist, to being a director, to being an owner, to being an owner of multiple locations, things like that. It's the breakdown. So, when we figure out the desires of the different components, there's only four, right? So, like in baseball, you throw the ball, you hit the ball, you run and you catch the ball. That's it. If you're good at those things, you can play baseball. But I don't think that we realize that there's really only four components in hairdressing. There's an assistant if you have them, which, if you don't, you should Assistants. You have stylist, you have front desk and then you have the owners. Sometimes the owners play multiple roles, but those are all four distinct roles. The assistant what do they want? They always want education. They always want to feel that they're validated. They want to feel like, oh wow, I can do something on my own and I want to get credit for that and I want you to tell me that I'm awesome without that thing. And then they want to be compensated as far as money. Okay, front desk. Front desk wants to be validated. They want to feel important because most of the time their voice does not matter to anyone in the salon, including the client, because they always get overridden. So when they answer the phone and say, judy, you can't come in at 315. And then that client shows up at 315 and the stylist says I'll go ahead and take you, then the client looks at the front desk and says see, I told you, you were just trying to stop me from getting my stuff Front desk. If they're watching right now, they know exactly what I'm talking about.
Speaker 2:An owner simply wants people to be happy. However, that happy is, they want people to be out marketing their business, so there's a constant flow of business. They want to have a great profit margin and outside of that, they would like people to shut the F up. Stylists, they want everything perfect all the time. Yeah, that's what we want. We want clients on time, right prices. You upgraded my client. You sold the take home to them, because I never want to sell, because I'm not a take home person. I'm not a salesperson. I want everything to be perfect every single time. Now think of this If I'm an assistant, all I have to do is make sure that everything in the stylist's mind is perfect all the time. Front desk needs to be validated, owner needs to see an ROI and they need to make sure people are happy and shut the F up.
Speaker 2:If I can look at the other three roles that I don't play and I just make those people happy, my job will be so simple, no-transcript. I would like to talk to you about the conditioning treatment that we're doing during winter, because it gets static and your hair is lacking moisture. Now I just set up softballs for the stylist to hit. And what do they want? Everything perfect all the time. And how do I set up the assistant from the front desk? Oh, judy's going to be working with you today and she is one of the baddest assistants on the planet. She shouldn't even be an assistant. She could be a top stylist in any other place, but she's working with you today. Now they're set up to win. Now everybody feels different and we go back to vibe. What's the vibe? It's the way that you make others feel. So if I can make the assistants, if I'm a stylist, I make the assistants, the front desk and the owner feel amazing. Guess how my day is perfect, just like I want it.
Speaker 1:I love that, the whole vibe and what you say about the vibe too. It's not like you're bringing the vibe. You are. You're providing the vibe for what they want, for the people that you're associating with, the relationships that you have. You're making sure that they're taken care of, and if they're taken care of, then it just feeds you right and it gives you that. It also takes the attention off of yourself because we're our biggest critics, right, and we're so focused on like, well, how do we look and how am I doing? Nobody cares, because they're all focused on what they're doing and how they're feeling and what they're looking like. You know.
Speaker 2:And imagine if you had assistants working at the highest level and making sure that you had every single thing that you need. And all you needed to do to get that kid to work at that level would be provide them with education, validate their things and celebrate them publicly and make sure that you hand them all your tips at the end of the day, or the majority of them. And this is where Sal's like no, that's my money, okay. Well, that's where, again, the challenge is Everything perfect for me right now? Right, but everything will be perfect if you make sure that only three other players in your place is taken care of, and if you don't have assistants, it's just two.
Speaker 1:And what's your take on perfection?
Speaker 2:I mean, it ain't nothing like that man. That's why stylists it's funny because I have so many stylists that be like yo. I'm kind of slow, but it's because I'm a perfectionist. Nah, it's because you're slow and if you're slow, you're the stinky kid, and the only person who doesn't know they're the stinky kid is who the stinky kid.
Speaker 2:So every stylist is like oh, I'm slow because I'm a perfectionist. No, you ain't. I've seen your car, I've seen your house. If you're a perfectionist, you wouldn't have fries in the back of your car right now. If you're a perfectionist, your pants wouldn't have those wrinkles. You wouldn't put your lipstick on when you got to work. Your hair would be done when you got to work. There's no one on earth. That's an actual perfectionist.
Speaker 1:So it's about almost like that kind of person. You're obviously pointing out obvious flaws, right? So it's about them owning them being slow or them not having the adequate skills so that if they do that, then they can move forward and push through it.
Speaker 2:I mean imagine, if I call it that I'm slow, then I can get faster. But, if I cover it up, right, I cover it up and say no, or just own it Be like I'm slow.
Speaker 2:Yeah, I'm slow. I take my time, yeah, although I can tell you this If you're slow in this profession, you're always at risk of someone taking your candy, and the reason why I say it is because people don't want your time. This is a misconception for hairdressers. Is they think, oh, if I give someone more of my time, that's the greatest gift I can ever give? It's actually to give them their time back, and I learned this over time, where I would do the perfection of the highlight or the bob or whatever it was, and then the guest would be late to pick up their daughter from soccer practice. And that was the time they started looking for a new hairdresser, whereas if I can get them even a lesser haircut or color in a smaller amount of time, they were with me for life, and even if it's maybe not what we consider our best work, they probably won't even know the difference.
Speaker 1:They'll be, happy that they left. I can't tell you how many times you've seen a client leave at the end of the night, the last client to leave. Everybody's gone, except for your client or somebody else's client. It's nine, 10 o'clock at night, right, they look perfect and they're going to bed, as opposed to where they could have gone out. They could have enjoyed it, they could have met up with their friends, but they're with you for five, six, seven hours, and it wasn't even a color correction, because they don't like you that much. They want to come in, say hi, have a great experience with you, but then leave as fast as possible with the result that they want.
Speaker 2:And imagine if you could just take these three right. So we called it TTE. So timing, technique, entertainment. So imagine, like some people are like, oh you just gotta be fast. Well, if you're fast but your technique is off, you could get along for a little bit of time. But if you have all of them, if you have technique and you have timing, you know, but your entertainment is off. People don't want to be around you as a game, it's your vibe. But when you do the three timing, technique, entertainment, timing, technique entertainment that becomes the holy grail. And that's the time where a person I mean Ryan, that's when a person flies across the country from Myrtle Beach, south Carolina, to Carlsbad, not for a vacation but to get their hair done for an hour and a half and then fly back home. That's when that happens. When you have a client call you and say, hey, I have, uh, circled the globe two times just coming to see you because the haircut was that good. No, it's because all of those three together timing, tech and you get entertainment.
Speaker 1:Yeah, it's incredible. I can't say I've anybody fly that far for me, I've flown that far for myself to go teach a class because I wanted to travel and say I went somewhere really far. But it's amazing. And when I say it, Charlene, if she's listening.
Speaker 2:Charlene, you know who you are. Lori and Jay Thompson, you know who you are and when those kind of things happen, can they get it in their town? Absolutely. But can they get what you offer and that goes back to your own personal, irresistible vibe right, when your heart set, your mindset and your skill set's in line, people can't resist it and a lot of times they can't put their finger on why. But if we can take our timing, technique, entertainment, as a hairdresser, I'm telling you it's curtains Like I have, you know there's.
Speaker 2:For me, timing was always a big thing, and so there's times, literally, where I got to a point where you know being able to do a base color, a highlight, a haircut, a conditioning treatment, a blow dry out the door in 55 minutes from start to finish. Now, what can the lady do with the rest of her day? Right, a lot. Now that same woman had got the same experience but got it in four hours, and you know what she was like. She was like I'd be willing to pay double if I could just get out, sure. So that's where I think a lot of times, as hairdressers, if we take the focus off of us and we put it back onto the guest and what is it that they want, how do they want to feel?
Speaker 1:And then we create that vibe Right right, we talked about a lot of cool things. I want to just kind of end with maybe some advice that we can give to people that are watching this, people that stylists that are looking to, and I'm sure you'll agree with. If you raise the value of who you are at least your perceived value you'll probably make more money, instead of focusing on the money and then adding the value after that. Right, it's not a byproduct, the money's a byproduct, I would probably say. But I want to hear from you what advice would you give to a stylist that's looking? What are some ways to raise the value? If you say, charge more, charge your worth, obviously we talked about that, but it's like charge your value, how would somebody decide what their value is?
Speaker 2:Well, I would say listen to listen to you. I listened to you. I think that you're one of the only voices in the professional beauty industry that you know. You, you've really figured it out.
Speaker 1:Oh like, listen to me. Yes, I'm serious.
Speaker 2:Because, like with everything, with the masterclass, with master to balayage, with all these things, like literally, like if you applied 75% of what was going on, you would probably triple your income. If you applied all of it, you're probably four times, five times, 10 times it. But the fact of the matter is, most of the time, as hairdressers, we're like until it's my idea. I ain't trying to do it, but what I would say to those hairdressers is I would listen to a person that's in it, like yourself, like you're in it day to day and you know it. The other thing is this know your value thing. Well, if we truly knew our value, then you deserve minimum wage. Because none of you graduated from college in cosmetology, because there's no such thing, it's only 10 months. If you go to 10 months of college, you didn't even get a bachelorette's degree. So if you're saying know my worth, okay, cool. So based off your education, you deserve minimum wage. So, as opposed to sitting back and saying they need to know my value, find out what the person values and be okay with being that.
Speaker 2:Like Redman, I believe that he's one of the greatest prophets of all time. He's a hip hop guy. Believe that he's one of the greatest prophets of all time. He's a hip hop guy and he said when I walk up in a club and bees say he ain't S, I'll be that, I'll be that, I'll be whatever you need me to be at this time.
Speaker 2:And if us, as hairdressers, could step out of our own way and say what is this mom that hasn't heard that she's beautiful or intelligent from her husband in 15 years? What does she need today? Well, she needs to hear that she's amazing. She needs to hear that she's beautiful. She needs to hear that. And guess what? Any woman out there or any man out there. Well, let's say you're the woman. If I could take 45 minutes and I could sit you down and for 45 minutes I completely focused on you, told you that you're the greatest thing in the world and I lifted you up for 45 minutes, how much would that be worth? Would you pay 500 for it? Yep, what if I charge you 500 for that? And then I gave you a free haircut, color and conditioning treatment.
Speaker 1:Love it.
Speaker 2:And that's for me the way that I always thought about it and I always like don't use this if you don't like your mom, but I love my mom. I love my mom so much. She was my number one until I got married and she was my number three when she passed away, because I have a daughter and I have a wife.
Speaker 2:But I love my mom and so every single guest that sat in the chair, I thought about it. It was my mom, it wasn't show you a picture, and then you do it and then they say I don't like it. And you say, well, you show me the picture. I had that experience and uh, uh, if I could tell a quick story, there's a lady named barbara came in, she sat down.
Speaker 2:She said she showed me this picture and I was like, oh my gosh, barb. She had the hair down to the middle of her back. She said, um, I love this picture. I was like, oh my gosh, barb. And it was this clean bob is beautiful, like just crisp. But I knew barb, she liked long hair. I said barb, really. And she's like, yes, I love it. I said cool.
Speaker 2:So I took her back, set it up, hit that bob and I've never hit anything like this in my life. It was dead on, it was the pitcher and I got done. I spun her around and I looked in her eyes and she had tears in her eyes. I was like she must be happy. And she was like I hate it and I hate you. I was like what I said? I cut it just like the picture. She's like I can't believe you did this to me and I was like show me the picture, barb. She pulls out the picture, she shows me the picture and I hold it up. Look at her, look at the picture. Look at the picture, barb. It looks just like and I showed it to her.
Speaker 2:And she said I was talking about the bangs and I cut this woman's hair off from longer than bra strap length to her chin, which took three and a half years to be able to grow back. Because I didn't listen to what she was saying, I assumed you. Look at the picture, there's bob. Okay, cool, we're going. Yeah, all she wanted was the bangs. Yeah, and how many times in our life is a person that's sitting across from us, whether it be our wife or a boss or employee, and they're saying I want this picture? And you're like cool, I got you. And then you give it to them and then you're mad because they're not appreciative of it. Or your kid's getting a Zybot or a GoBot, and they're like, no, daddy, I showed you the picture of that toy, but look behind them, the son and the daughter are hanging out. I want to spend time with you. I didn't want the Zybot.
Speaker 1:That reminds me of so many instances in my own career and how I learned early on, not only in doing consultations, but teaching people, teaching stylists, how to hold a solid consultation, cause I'd say 50% of the appointment is the consultation, the other 50 is like the execution of it. Right, the experience, of course, is all included in that. But the picture. Somebody will hold up an Instagram photo, something that's trending, and say, hey, I want this. We look at it as the challenge, right, we're like, oh, I'm going to make it look exactly like that in our heads. But most of us just get our hands in the hair, mix up the color and just start going in there.
Speaker 1:We don't take time and say like, hey, great picture, what do you like about this picture? What do you not like about this picture? And you'll be amazed you like this color? Oh, no, I hate that. Do you like the bags? No, I hate that. Do you like the V shape in the back? Oh, I like the V shape in the back. So all you want is this little V shape in the back, which you already have. Yes, okay, cool. So make sure you do that, right, that just saves all that headache.
Speaker 1:It saves that traumatic experience that you're giving to somebody because you want to show them how good you are with your skills and your ego takes over and you're not listening. You're blocking everything out, just being like I can do this. I can do this without asking them, finding out how simple it really is to give them the vibe that they want right, so that they can leave super excited without the tears in their eye. But thank you so much for being here. We became fast friends and you are one of those guys that has lived up to everything you've ever said the way, your approach. When you said you make friends with everybody, you absolutely do. You appreciate every moment. You show up every day with joy and every experience with joy, and you just always look like the happiest guy on the planet and even though I know that it's not always the happiest day, but I appreciate you in my life. I appreciate you here at Masters Academy and I know that everybody here is going to appreciate you too.
Speaker 2:I appreciate you, man. Thank you.
%20(3).png)